PLEASE READ ALL DESCRIPTIONS OF ALL ORDERS BEFORE PURCHASING. PLACING AN ORDER WITH DRESSEDBYJESSICA.COM MEANS YOU HAVE READ AND ARE AGREEING TO ALL STATED TERMS AND CONDITIONS DUE TO THE NATURE OF OUR PRODUCT, WE MUST STRICTLY ADHERE TO THE FOLLOWING POLICIES

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All items are made to order (unless otherwise noted).

Order Processing

Ready to Wear 3-5 Days

Birthday/Homecoming 3-4 Weeks

Prom 8-10 Weeks

If you need an item sooner, please text us at (513) 996-9091 or email us at DressedbyJessicas@gmail.com to see if this is possible before placing your order, as you cannot cancel an order once we have begun the process.

Please note that we do not send out pictures, videos and progress reports.

Once your item(s) have shipped, you will receive a tracking number to the email/ phone number that was provided with your order.

Final Sale Policy

Placing an order with us means that you have agreed to the following terms and conditions. Dressed by Jessica has an all sales are final policy. Our strict no refund, no return, no cancellation and no exchanges is on all products. This is a legal agreement when purchasing from us. No exceptions. 

Dressed By Jessica prides itself on offering high-quality merchandise to fit the needs of our clients. We thoroughly inspect all items before shipping. All items are made to order therefore All sales are final. We provide a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please contact us. When ordering anything custom, please be advised that in some cases minor alterations should be expected, since we are not present to get your exact measurements, in which case this has to be done locally and at your expense.

We understand ordering online is not an easy task. Please let us know if you have any questions or concerns at any time. If there is a problem with an item due to an error on our part, please contact us and we will assist you.

Deposits

Your deposit is a portion of your balance, once your deposit is placed, your deadline is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made.

Order Confirmation

Within minutes of placing your online order, you will receive an order confirmation email. This email will state your order number and order details such as the style name, color, size, and selected shipping service. *If you do not receive an order confirmation email in your inbox/spam/junk folders, you may have provided an incorrect/misspelled email address. Please contact us immediately via email so we can correct the email address and resend your order details. Providing the wrong email address can prevent you from receiving order updates and tracking number information.

 Cancelled Events 

 In the unfortunate event that your event is canceled, you are still responsible for the full total of the dress which should be paid no later then the Date of the event as recorded in our records. If the date is postponed, The balance will still be due by the original date provided.

If the account isn't satisfied by then, the dress becomes property of Dressed by Jessica and can be immediately sold for profit (If a payment arrangement is needed please keep in contact with us). WE WILL STORE DRESSES NO LONGER THEN 7 DAYS AFTER YOU RECEIVE CONFIRMATION OF COMPLETION. IF LONGER THEN 7 DAYS, ITEM BECOMES PROPERTY OF DRESSED BY JESSICA AND CAN BE IMMEDIATELY SOLD FOR PROFIT TO FULFILL YOUR ACCOUNT.

Billing/Shipping Address

Please note that your shipping and billing information is required to match in order for us to successfully process and ship your order.

For security purposes, in the event an order is placed with different billing and shipping addresses Dressed by Jessica reserves the right to automatically cancel your order and issue a full refund. If you have any questions, please do not hesitate to contact customer service at dressedbyjessicas@gmail.com

Shipping Policy

Dressed by Jessica is not liable for any shipping delays due to the global pandemic, inclement weather, holidays, natural disasters, USPS/Fedex/UPS delays, order verification or incorrect/incomplete shipping addresses.

Dressed by Jessica is not responsible for any lost or stolen packages.

Signature for all packages are required. 

If USPS/Fedex/UPS tried to deliver your package and you were not at the given address, you are responsible to reschedule a redelivery with USPS/Fedex/UPS or responsible to pick up at your local post office. 

Providing an incomplete and/or misspelled shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If you inserted the shipping address incomplete/misspelled, please contact us via email to correct this before the order has shipped out. Once an order is in transit, Dressed by Jessica can no longer correct the address, therefore please contact USPS/ Fedex/UPS to correct your shipping address. If an order is returned back to us due to insufficient/incorrect address or unclaimed, the customer will be responsible for reshipment. Once package is returned due to failed delivery, you will be contacted for reshipping fee payment.

To accommodate costs of processing your order, all returned items are subject to a 15% restocking fee. Original shipping charges incurred at the time of purchase are non-refundable.

Disclaimers

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*When ordering from our website, please be advised that in some cases minor alterations should be expected. Dressed by Jessica not liable to cover any alterations cost. Customers are responsible for any alterations. 

*Due to lighting, photography equipments, display screens, etc there can be a slight color difference for some styles. 

*For our styles made with glitter fabrics or rhinestones; keep in mind that the material is GLUED glitter and/or GLUED rhinestones on fabric. Therefore, the fabric is very delicate and must be handled with cautious care. IT IS NORMAL for glitter and/or rhinestones to shed off when packaged in a box while in delivery transit, while trying on and/or while on your body. If you can not accept this please do not purchase styles made with glitter or rhinestones fabrics and please take a look at our styles made with sequins, spandex or satin.

*ADDING FEATHERS: Please note feathers shed! It's inevitable that in the production process loose feathers become trapped in the boa, and these will fall out when in use, although the amount should not be much, please note that when walking, you may step on the feathers causing some feathers to come off. This is not a quality issue nor a damage issue. Feathers coming off is normal. If you can not accept this, please do not pay extra for feathers.

*When ordering online, the customer is responsible of selecting the correct style, color, measurements, and processing time. If you do not select the correct style, color, measurements or processing time option, Dressed by Jessica is not responsible nor liable for the customer's mistake/error. Dressed by Jessica is only responsible of fulfilling your order according to the information provided to us.